Submitting a claim—whether through our online form, by phone, or email—is the first step in a process designed to move storm repairs forward quickly and efficiently. At All Peril, we support this process by assisting with contractor coordination, documentation tracking, and emergency service organization. While we do not manage claims or interpret insurance policies, we make sure the repair side of the job stays structured, compliant, and on track.

This Help Doc outlines exactly what you can expect once you submit a claim into our system.

Step 1: Claim Information Is Reviewed

Once your claim is received, our team reviews the initial submission details. We check for:

• Property address and contact information
• Type of storm-related damage reported
• Attached photos, documents, or inspection reports (if included)
• The assigned contractor (if applicable)

If any information is missing or unclear, we’ll reach out to the submitter—whether it's a contractor, carrier rep, or homeowner—for clarification or additional documentation.

Step 2: Contractor Assignment and Coordination

If the contractor is already assigned at the time of submission, we’ll loop them into the coordination process immediately. If no contractor has been selected, and the submission came from a carrier or policyholder, we’ll assign a vetted contractor from our trusted network based on location and availability.

Once the contractor is active on the file, we begin coordination, which may include:

• Scheduling an initial inspection
• Gathering additional damage documentation
• Verifying scope needs (roof, siding, water mitigation, etc.)
• Preparing or reviewing estimates with the contractor team

All Peril does not send inspectors or determine coverage—we simply ensure that the necessary information to move the project forward is captured and shared.

Step 3: Emergency Services (If Needed)

If the property requires immediate attention—such as a tarp due to an exposed roof or water mitigation to prevent mold growth—our team can help coordinate those services through local professionals. These emergency measures are important to prevent further damage and keep the restoration process within compliance and policy timelines.

We document these actions thoroughly to ensure they’re captured for the carrier and contractor alike. This is often one of the most critical points in keeping the repair process efficient and avoiding unnecessary loss escalation.

Step 4: Repair Coordination and Updates

As the repair process unfolds, we continue working behind the scenes to:

• Organize progress photos and reports
• Track contractor milestones (inspection, installation, completion)
• Keep all stakeholders in sync with scheduling and status
• Provide carriers with clean, carrier-ready documentation for faster file closure

We are not a claims adjuster or third-party advocate—we simply manage the communication and logistics that ensure repairs are done right, on time, and with proper documentation.

Step 5: Project Completion and Follow-Up

Once the contractor completes the job, we assist with final documentation, including:

• Before/after photo sets
• Final invoice review
• Permit documentation (if applicable)
• Any notes relevant to inspection or code upgrades

This documentation is made available to both the contractor and the carrier to close out the file cleanly. If the policyholder has questions, their contractor remains the main point of contact—but we’re always here to support the administrative side of the process.

Transparency at Every Stage

Throughout the entire process, our goal is simple: to ensure each party—contractor, carrier, and homeowner—is informed, aligned, and equipped with the information they need to keep the repair moving.

If you've submitted a claim and are unsure about its current status, feel free to reach out through our Contact Us page or check with the contractor listed on your file. Our team is always here to provide clarity where it’s needed.