During a storm-related repair, communication is everything. Whether you're a homeowner wondering when your roof will be replaced, a contractor trying to schedule crews, or a carrier reviewing file progress, knowing who to contact—and when—can make or break the experience.

At All Peril, we’re here to support the coordination process from start to finish. We don’t adjust claims or speak on behalf of policyholders, but we do help ensure that updates are shared between the right people at the right time.

This Help Doc outlines how communication flows during a typical repair, who you should contact for different types of updates, and how All Peril fits into the process.

Homeowners: Staying Informed Without the Headaches

If you’re a homeowner whose property has been damaged in a storm, we know how stressful the recovery process can be. You want answers, timelines, and peace of mind—without chasing down phone numbers or wondering what’s happening next.

Here’s how updates typically work:

• Primary Contact: Your contractor is your main point of contact. They’re the ones performing the repairs, coordinating schedules, and relaying project milestones.
• All Peril’s Role: We work behind the scenes to support your contractor with scheduling, documentation, and coordination. If you're unsure about progress, we can confirm where things stand and what’s coming next, especially if you're unable to reach your contractor directly.
• Emergency Situations: If there’s an urgent matter—like a delay in emergency services or a missed appointment—you can reach out to All Peril using our contact form, and we’ll help get you connected with the right party quickly.

We aim to create a structured experience so you’re not left guessing or stuck waiting for answers.

Contractors: Managing Schedules and Admin Load

As a contractor, staying on top of multiple projects while also managing documentation, carrier communications, and homeowner questions can be overwhelming. That’s where All Peril comes in.

• Primary Contact: Your assigned All Peril coordinator will be your direct line for all back-office support. This includes project status checks, photo and file tracking, and supplemental item documentation.
• What You Can Expect: Our team provides updates on submitted estimates, scheduling coordination, document status, and anything else related to the job file.
• How to Reach Us: You’ll have access to a direct contact or can submit questions via our internal forms. Response time is typically within 1 business day or sooner.

With our support, your team can stay focused on production while we keep the communication lines open and organized.

Carriers: File Tracking Without the Guesswork

We know that carriers are under pressure to close files quickly and efficiently, especially during CAT events or storm surges. Incomplete documentation or poor communication can cause major delays and impact the policyholder experience.

All Peril acts as the coordination layer that helps contractors provide clean, timely, and well-documented files.

• Primary Contact: You can reach out to our team directly for updates on documentation status, inspection progress, or contractor communication.
• What We Provide: Carrier-ready photo sets, organized estimates, documented timeline notes, and supplemental detail support. We don’t adjust claims—we simply ensure the repair side of the file is structured and ready for review.
• Preferred Communication: Email is the fastest and most efficient way to receive updates, but we’re happy to set up a project-specific contact channel when needed.

Our role is to reduce the time you spend chasing paperwork and help speed up repair coordination so files can move forward without unnecessary follow-up.\

When in Doubt, Contact Us

Not sure who to reach out to? Use the Contact Us form on our website and include your name, property address, and project details. Our team will route your request to the appropriate coordinator or contractor.

We’re here to support clarity and communication at every stage of the restoration process—so you’re never left wondering what’s next.